At the times below, our email system experienced technical difficulties that may have prevented delivery of automated reply emails from the Square Enix Account Management System.
The issue has been resolved, and the service is currently functioning as normal.
If you were seeking a password reset or similar service that requires an automated reply email but did not receive it, we are sorry for the trouble but ask that you please go through the process again.
We apologise for any inconvenience this may have caused.
[Date & Time]
Jan. 23, 2018 1:10 to 2:58 (GMT)
Jan. 23, 2018 8:26 to 9:50 (GMT)
Automated reply emails from the Square Enix Account Management System may not have been received.
Server equipment issue
Square Enix Account Management System
Source:: Final Fantasy XI